Frequently asked questions

What is the return & refund policy?

At Beyond The Wall, we want you to love every piece you receive. If you are unsure about the size of an item or have any other questions before placing your order, please check our size charts or reach out to us at Support@beyond-thewall.com — we’ll be happy to assist you with details about fit, material, or anything else.

Returns

We accept returns within 14 days of delivery.

To initiate a return, please email us at Support@beyond-thewall.comwith:

  • Your order number
  • The reason for the return

Once we receive and inspect your returned package, your refund will be processed within 3 - 10 business days. The refund will be issued through the same payment method used at checkout.


Important Notes

  • Customer provides return shipping.
  • No restocking fee applies.
  • Items must be returned in their original condition (unworn, unwashed, and with tags attached).
  • No final sale items — all eligible items can be returned within 14 days.
  • We recommend using a trackable shipping service to ensure your return reaches us safely.

Thank you for your understanding and support.

Beyond The Wall Team.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Where are your products manufactured?

We have production facilities in Guangdong, China and Los Angeles, USA to ensure fast, high-quality service no matter where you are.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.